Refund policy

Refund & Return Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.

Returns

You may return any eligible item within 14 days of receiving your order.
To qualify for a return:

• The item must be unused, in its original packaging, and in the same condition as received.

• Proof of purchase (order confirmation or receipt) is required.

To start a return, please contact our customer support team at [your email or phone number] for authorization and return instructions.

Shipping Costs

Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping method, as we are not responsible for items lost or damaged during return transit.

Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original method of payment within 5–10 business days.

Exchanges

If you wish to exchange an item, please contact us within 14 days of delivery. Exchanges are processed after we receive your returned item.

Non-Returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods

• Custom-made or personalized items

• Digital downloads or gift cards

If you’re unsure whether your item is eligible for return, please reach out before sending it back.